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BPO firms, CII meet to
address security issues
Gaurie Mishra in
New Delhi | December 31, 2005 10:04 IST
In the wake of the recent terrorist attacks in Bangalore, the
information technology industry in the national capital region is playing
it safe.
Representatives of business process outsourcing companies including
GEnpact, IBM and Convergys on Friday attended a high-profile meeting
organised jointly by the Confederation of Indian Industry and the Call
Centre Association of India, to address security issues facing the
industry.
"About 70 representatives from BPO companies, security agencies and
police officials from Haryana were part of the meeting aimed at improving
security in the industry," said CCAI President Sam Chopra.
Outsourcing and
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The entire BPO industry in the region was part of the meeting, and
there has been a consensus on greater emphasis on security issues
pertaining to women employees, and the physical security of the building,
added Chopra.
Smaller BPO players like Noida-based NorthStar, CyberCall and
InfoVision were also part of the meeting. "While smaller BPO players need
special security, there is a minimum security standard that will be
adhered to by all the companies," Chopra said.
Mandatory camera on the premises and greater emphasis on vehicular
safety were some key security initiatives that had been agreed upon by all
representatives, Chopra added.
The meeting was attended by the administrative personnel of all the BPO
players.
The terrorist attack on a scientist at the Indian Institute of Science
campus and the murder of a BPO employee has made the IT industry more wary
of its security practices.